Refund policy

Returns and refunds

Our products are personal care items applied directly to the eye. For hygiene and safety reasons we do not accept returns, exchanges or refunds once an order has been delivered — lash trays, adhesives and mascara cannot be resold or reused once they have left us.

If you are unsure which curl, thickness or length you need, please contact us before ordering and we will help you choose.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives. If anything is damaged in transit, defective, or not what you ordered, contact us within 48 hours of delivery with your order number and photographs, and we will put it right.

Cancellations

Orders can be cancelled at any time before dispatch. Contact us as soon as possible and we will stop the shipment if it has not already left us.

European Union and United Kingdom orders

Where you have a right to cancel within 14 days of delivery, that right does not apply to sealed goods which are unsuitable for return for health protection or hygiene reasons once unsealed. Our lash, adhesive and mascara products fall into this category. Unopened products with the seal intact may be returned within 14 days of delivery; return postage is the customer’s responsibility.

Contact us

Phone or WhatsApp: +971 50 204 8581